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SHIPPING, RETURNS & FAQ

Can I commission a painting of my own?

Of course! If you’d like to commission me to paint your home, a local landmark or any other building across Scotland, please just get in touch. For more details, visit peterjoneshouseportraits.co.uk

How much is delivery?

Delivery is free, unless you’re outside the UK. We ship using Royal Mail Tracked 48.

 

For shipping to countries in the Europe Union, we use Europe International Tracked, which costs £10.85. For any other countries, we use International Tracked, which costs £20.00.

How long does delivery take?

These are hand-crafted items, so take a little longer than a run-of-the-mill poster.

 

Every order is printed on demand, and I package each one myself so please take this into account when ordering. Orders are processed weekly and will be with in 10 working days if not sooner. Books and postcards will be with you faster.

 

We Royal Mail 48 Tracked delivery, so it usually takes 2 days from shipment. But, like every delivery service, this is subject to external factors beyond our control. For more information about the 48 Tracked, see Royal Mail's website

Will I need to pay a customs fee?

Not in the UK, but other countries may have their own rules. Make sure you check out what taxes and tariffs might apply where you are. If these apply, you’ll be responsible for paying these fees, so please factor this in before you buy.

What materials do you use?

Each print is reproduced by giclee fine art print specialists inlet leith from an original watercolour painting and St Andrews artwork, by university alumnus Peter Jones. All Scottish art prints are scanned and colour matched from the original painting and reproduced using top of the range epson printers on carefully selected paper, weighing at minimum 300gsm, as high quality giclee prints. This is the best print quality that currently exists. Giclee inks are reckoned to last 80-200 years and have been used by many artists to make high quality reproductions of their work. The colour value and integrity, vibrancy of the inks, and authenticity of the paper make these prints feel like works of art in themselves, and are made to be enjoyed for years to come.

 

All books have been printed by ink on paper in Scotland, working with print specialist James Kain over many years. This local, relationship-based partnership has yielded a consistently high quality print publication, which ensures the integrity of the ‘book of paintings’ series is maintained across the collection.

What size are the prints?

  • The square prints are 30cm x 30cm (which is 11.81 inches x 11.81 inches)

  • The landscape prints are 14 inches x 11 inches (35.5cm x 28cm)

  • The portrait prints are 11 inches x 14 inches (28cm x 35.5cm)

Why are the prints limited edition?

Each fine art print is part of an exclusion edition limited to 150 prints, which are individually numbered and signed by the artist. This creates a value which is over and above an unsigned, unlimited digital art print.

There’s an issue with my print. Can I get a refund?

If the print arrived damaged or you’re not happy for any reason, please get in touch right away and we’ll arrange a replacement or a refund. Just email us here.

 

You can only return prints (or other items) that were bought on this website.

I’ve changed my mind. Can I get an exchange?

As long as you can send the item back in its original condition, we can arrange a replacement. You will have to pay for the return postage. Just get in touch with us here to discuss.

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